Refund and billing policy

Cabivet is billed by subscription, depending on the chosen plan and cycle in the app or on the Pricing page. Amounts are shown in the local currency, with applicable taxes added or included depending on the invoice issued.

• Fees are billed in advance according to the chosen cycle.
• Plans may vary by features, number of users, limits, support and options.
• Free trials may be changed, declined, limited or withdrawn in case of abuse.
• Promotional prices or discounts do not guarantee future prices.

Each new clinic can use a 30-day free trial, with no credit card when this option is offered. The trial creates no commitment. At the end of the trial, paid access begins only if you choose a plan.

• Cycles: monthly or annual depending on the chosen plan. Subscriptions are paid in advance.
• Payments: card, bank transfer or any other method indicated at payment time when available.
• Renewal: automatic for recurring payments, unless cancelled before the renewal date.
• Invoices: issued in the name and billing information entered by the clinic. Errors must be reported promptly.

Unless required otherwise by law, periods already started are non-refundable. We do, however, review good-faith requests in the following cases:

• Double payment or obvious billing error.
• Extended service unavailability attributable to Cabivet and preventing normal use.
• Annual subscription cancelled immediately after a plan choice error, before significant use of the service.
• unused subscription time after cancellation;
• dissatisfaction, change of need, non-use or choice error not promptly reported;
• interruptions, slowness or defects that do not meet the exceptional conditions below;
• suspension or termination linked to a breach of the Terms or Acceptable Use Policy.

• Billing error: double payment, wrong amount or obvious error reported within 30 days with supporting documents.
• Fraudulent payment: unauthorized use of a payment method, reported promptly with useful documents.
• Exceptional unavailability: service entirely unavailable for 30 continuous days for a cause directly attributable to Cabivet, excluding maintenance, third parties, force majeure, cyberattack or client action.

Any request must be sent to hello@cabivet.com. We may request additional information and decline an incomplete or late request.

• Account name, administrator email and clinic name.
• Invoice number, transaction reference or bank proof.
• Precise description of the reason and period concerned.
• Screenshots, invoices, statements or any useful document.

In case of payment failure, we may notify the administrator, retry the payment, limit some features or suspend access after a reasonable delay. Data remains exportable during the cure period indicated in the app or by email.

You can cancel renewal from the settings or by writing to hello@cabivet.com. Access remains active until the end of the paid period, then switches to limited or suspended mode depending on account status.

• Upgrade: may take effect immediately, with prorated billing when the system allows it.
• Downgrade: generally takes effect at the end of the paid cycle, with no refund of the difference for the current cycle.
• Limits: a lower plan may remove features or limits. You must export or reduce affected data before the change.

Invoices are sent electronically or available in the app when the feature exists. Any dispute must be reported within 30 days of the invoice date, otherwise it may be considered accepted.

Cabivet is not responsible for bank fees, penalties, overdrafts, rejections, payment processor delays, errors in customer-provided details, data loss due to suspension or refusal to refund.

• Renewal: automatic unless cancelled before the renewal date.
• Cancellation: possible at any time, effective at the end of the paid period.
• Refunds: not guaranteed, limited to the cases provided for and always subject to review.
• Data: export is your responsibility before expiry, suspension or deletion.

Contact hello@cabivet.com before any chargeback or refusal so we can check the invoice, plan, payment method and usage history. Approved refunds are processed via the original payment method when technically possible.